Cookie Policy

Cookie Policy for Synetal Support Limited

1. Introduction

This Cookie Policy explains how Synetal Support Limited (“Synetal Support”, “we”, “us” or “our”) uses cookies and similar technologies when you visit our website:

Website: https://synetalsupport.co.uk/

We use cookies and similar technologies, where applicable, to help our website operate, maintain security, remember preferences and understand how visitors interact with our website and online services.

This policy should be read alongside our Privacy Policy and Terms and Conditions.

2. About Synetal Support Limited

Synetal Support Limited is a company registered in England and Wales.

If you have any questions about this Cookie Policy, please contact us using the details above.

3. What Are Cookies?

Cookies are small text files that a website may store on your computer, smartphone, tablet or other device when you visit it. They allow the website to recognise your device or remember certain information about your visit.

Cookies may help a website remember your preferences, maintain a secure login session, support online learning functionality or measure website performance.

We may also use similar technologies, such as tracking pixels, scripts, tags or browser storage, where applicable. These technologies can collect or access information on your device and may be subject to similar legal requirements.

4. Why Do We Use Cookies?

Depending on the features enabled on our website, cookies and similar technologies may be used for the following purposes.

4.1 Strictly Necessary Cookies

These cookies are essential for functions you request or for the secure operation of the website. They may support activities such as:

• Maintaining secure sessions and account login.
• Supporting website security and preventing fraudulent activity.
• Enabling essential website navigation and functionality.
• Maintaining the technical operation of online services or learning facilities.

Strictly necessary cookies do not require consent where they meet the applicable legal exemption. We will provide information about them as appropriate.

4.2 Functional or Preference Cookies

Where used, these cookies remember choices such as language, display preferences or other settings to make your experience more convenient.

Cookies that are merely helpful rather than strictly necessary may require your consent before being placed on your device.

4.3 Analytics or Performance Cookies

If enabled and you consent, analytics cookies may help us understand how visitors use our website, such as which pages receive visits, how visitors navigate the site and whether technical errors occur.

We may use this information to improve website usability, content and performance. Analytics cookies are not automatically exempt from consent requirements.

4.4 Marketing or Advertising Cookies

If we use advertising, remarketing or social media tracking technologies, these may help measure advertising performance or show relevant promotional content.

Such technologies may allow third-party providers to receive information about your visit or browsing activity. We will identify the relevant providers and explain their purposes in our cookie information where applicable. We will obtain consent where required before activating these technologies.

5. First-Party and Third-Party Cookies

5.1 First-Party Cookies

First-party cookies are set by the website you are visiting. Where applicable, Synetal Support may use them to provide website functionality, remember preferences or maintain secure sessions.

5.2 Third-Party Cookies

Third-party cookies or similar technologies may be set by external providers whose services are integrated into our website. Depending on the tools actually installed, these could include embedded media, analytics, security, communication or advertising services.

Third-party providers may process information under their own privacy policies and terms. We will identify relevant providers in our cookie information where applicable.

We do not claim that any particular third-party provider sets cookies on our website unless this has been verified.

6. Session and Persistent Cookies

Cookies may also be classified according to how long they remain on your device.

• Session cookies: These are generally removed when you close your browser.
• Persistent cookies: These remain on your device for a specified period or until you delete them.

The duration depends on the particular cookie and its purpose. We will provide the relevant duration in our cookie information where this can be established.

7. Cookie Consent and Your Choices

When you first visit our website, you should be able to review the applicable cookie information and manage your preferences through our cookie consent mechanism, where implemented.

Where required by law:

• Non-essential cookies will not be set before you provide valid consent.
• You will be able to accept or reject non-essential cookies.
• You will be able to choose between relevant cookie categories where applicable.
• Rejecting non-essential cookies will not prevent access to the website solely because you have declined those cookies.
• You can change or withdraw your consent at any time through the available cookie settings.

Continuing to browse our website does not, by itself, constitute valid consent to non-essential cookies.

Strictly necessary cookies may still operate where they qualify for the applicable exemption.

8. How to Change or Withdraw Your Cookie Preferences

You can change your cookie preferences at any time by using the cookie settings or preference-management option provided on our website, if available.

If you withdraw consent, we will stop using the relevant non-essential cookies or technologies for which consent is required, as applicable. Withdrawal does not make previous processing unlawful where it was lawful at the time.

Please note that withdrawing consent may not automatically delete cookies already stored on your device. You may also need to remove them through your browser settings.

9. Managing Cookies Through Your Browser

Most browsers allow you to view, block or delete cookies through their settings. The available options vary depending on your browser and device.

You can usually find cookie controls in the privacy, security or site settings section of your browser.

If you block all cookies, some parts of our website or online services may not function correctly. For example, essential login, security or session features may be affected.

Browser controls are not always a substitute for a website’s consent mechanism, particularly where you need to make choices about specific categories of non-essential cookies.

10. Personal Information and Cookies

Some cookies and similar technologies may collect or access information that relates to an identifiable person or device. Where this involves personal data, we will handle that information in accordance with applicable data protection law.

Depending on the technology and purpose, information may include device identifiers, online activity, preferences, approximate location derived from technical information or information about interactions with our website.

We will use such information only for appropriate, disclosed purposes and in accordance with the applicable legal requirements.

For more information about how we collect, use, store and protect personal information, please read our Privacy Policy.

11. Legal Basis and Applicable Requirements

We aim to comply with the applicable UK privacy and electronic communications requirements, including the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK General Data Protection Regulation and Data Protection Act 2018, where applicable.

We will provide clear information about the cookies and similar technologies used on our website. Where consent is legally required, we will seek valid consent before storing or accessing information on your device.

Certain strictly necessary technologies may be exempt from the consent requirement. The exemption applies only where the relevant legal conditions are satisfied.

12. Cookie List and Retention Periods

The exact cookies used by our website, their providers, purposes and durations must be confirmed through a technical cookie audit.

Once verified, we will publish or make available an up-to-date list covering, where applicable:

• Cookie or technology name.
• Provider or domain.
• Purpose and category.
• Whether it is a session or persistent cookie.
• Expiry or retention period.
• Whether consent is required.

Cookie names, providers and expiry periods may change when website functionality, plugins or third-party integrations are updated. We will review the information when material changes occur.

We will not list unverified cookies as though they are confirmed to be active.

13. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in our website, the technologies we use, our services or applicable legal requirements.

Any revised version will be published on our website with an updated “Last Updated” date. Where required, we will seek fresh consent if our use of cookies changes in a way that requires it.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Cookie Policy or how cookies are used on our website, please contact us.